Shipping & Returns

Shipping damages, shortages or mistakes with any order should be notified within 7 days of receipt of the goods. Faulty or defective items should be notified to Pyramid Imports for return authorisation. Please make contact by phone, fax or email to the office or your sales representative. All returns should be posted back to our despatch warehouse address accompanied by a letter explaining the reason for return as well as a copy of the invoice. No returns will be accepted after 30 days of invoice date.